Birch Lane
Birch Lane Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Birch Lane has a 2.5 star rating from 28 reviews with 43% would likely recommend; consumers are mostly dissatisfied and the distribution shows a high unfavorable share versus positive feedback.
Positive Feedback
Customers note fast delivery, good product selection, and several instances of helpful customer service agents who resolved discounts or ordering issues.
Negative Feedback / Risk Areas
- Frequent reports of delayed or missing deliveries and poor communication reflect common Birch Lane customer complaints.
- Many received damaged or defective merchandise and struggled to get satisfactory refunds or replacements.
- Orders canceled or refused cancellations and billing issues leave customers chasing resolutions with limited phone support.
Key Takeaways for Future Customers
- Read Birch Lane reviews before purchasing and confirm delivery timelines in writing.
- Expect to document defects and follow up persistently to obtain refunds or credits.
- Monitor billing and shipment confirmations and contact customer service early if issues arise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Birch Lane has a 2.5 star rating from 28 reviews with 43% would likely recommend; consumers are mostly dissatisfied and the distribution shows a high unfavorable share versus positive feedback.
Positive Feedback
Customers note fast delivery, good product selection, and several instances of helpful customer service agents who resolved discounts or ordering issues.
Negative Feedback / Risk Areas
- Frequent reports of delayed or missing deliveries and poor communication reflect common Birch Lane customer complaints.
- Many received damaged or defective merchandise and struggled to get satisfactory refunds or replacements.
- Orders canceled or refused cancellations and billing issues leave customers chasing resolutions with limited phone support.
Key Takeaways for Future Customers
- Read Birch Lane reviews before purchasing and confirm delivery timelines in writing.
- Expect to document defects and follow up persistently to obtain refunds or credits.
- Monitor billing and shipment confirmations and contact customer service early if issues arise.
Media from reviews
Charlotte, North Carolina
Online pricing
I was on a phone call; it asked me some questions. I pushed the buttons, then it disconnected me.
I'm an interior designer. I have an account with you. It is more expensive as an interior designer purchase than it is as a direct consumer. Please advise and help me with this.
My phone number is 949-244-****. I need to place the order immediately.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Davis, California
Resolved: Ordered $500 of product and haven't received!
- - Ordered 4 cushions with a June 3 delivery and only 1 arrived.
- - 3 cushions not shipped after follow-ups and payment taken with terrible service.
Company fixed the issue and I have been provided with product or service ordered. The product that I ordered was never delivered, it sat in a warehouse for weeks while I was waiting.
I contacted them four times and each time they said they were ordering it, the final time they did order it, and I finally received the product. The product was fine, but the problem was not resolved over and over. Customer service kept saying how sorry they were and then not fixing the mistake.
The last two times I contacted them, they just left me holding on the chat for 30 and 40 minutes. I would not do business with them again.
I ordered 4 patio furniture cushions over 3 weeks ago, with a delivery date June 3. I received 1 cushion on that date. i've followed up 4 times now for the other 3 and they keep promising the other 3 cushions but not shipping them. it is now june 16th and I still don't have the cushions, nor have they been shipped.
the online chat has taken over 30 minutes this time - it seems they are trying to ignore me.
and they have ignored my request for a supervisor.they have my money, i don't have my order! Terrible customer service.
- Have my money and have not delivered product
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT BUY FROM BIRCH LANE - FIND ANOTHER COMPANY
Ruskin, Florida
I had the exceptional customer service at International mall from Dawn
- - Dawn helped me buy ceiling fans for my house.
- - She was knowledgeable and patient.
- - She suggested the perfect fans and they are beautiful.
Dawn helped me buy a few ceiling fans for my house. she was knowledgeable and patient.
she suggested the perfect fans , that I would have never chosen .
They are absolutely beautiful. Thanks Dawn , she is a top notch sales person !
User's recommendation: Dawn is top notch in her with customer service .
Damaged delivery
Moving to a new home and opened 3 weeks ago to a damaged assembly piece.was delivered in January and Was over 33 days but the warranty is going to cover.
User's recommendation: First customer service experience not good today the service rep was fantastic. but last Thursday but today a great experience!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI hey sir Mateen Khawar here. I want to need your...
- - Needs help with withdrawal and asks for a remittance code.
- - Asks if a screenshot is required for the email and is waiting for a reply.
I hey sir Mateen Khawar here. I want to need your help for the withdrawal can you help me out how to I can withdraw you send me Remittance code do you need a screenshot for the mail I will do and I’m waiting for your answer?…….
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat customer service !!
Very good experience ! Ill be back in the future to purchase furniture for my new home . Im very satisfied with the product and the device !
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhat sell is not what it is. I purchased a nice bedside table, the description stated the top is made of solid wood. However, when I spilled water it became obvious that Birchlane doesn't do a check o
- - Tabletop described as solid wood, but it is particle board.
- - Water caused the top to detach and reveal particle board.
What they sell is not what it is.
I purchased a nice bedside table, the description stated the top is made of solid wood, this was the highlight as I trust solid wood quality long term due to its durability.
However, when I spilled water - it fell apart, the top layer detached and showed that it is not solid wood but particle board. It became obvious that Birchlane doesn't do a check of products or descriptions - because the tabletop was made of cheap particle board that instantly fell apart.
If the description would have said it is particle board, I wouldn't have had paid for this table because the value would be cheaper, or I would expect it to fall apart.
- Fast customer support but 0 solution
- Lies in product description
Preferred solution: Either a discount to replace my item or replace it fully.
User's recommendation: Make sure you buying what it says
Horrible customer service I can’t get a Straight answer and I can’t speak to anyone in person so no my issue has not been resolved
- - Wants the return address to send the item back with their own label.
- - The chat asks for $5, a credit card, and joining something.
I need to return something I want your return address so I can send it back myself using my own label but every time I chat with the employer It tells me to pay five dollars give them my credit card and join some thing and Im not joining anything.
User's recommendation: Don’t shop here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder reeks of bug spray
I ordered a Christmas tree. She second I opened the box, it stinks of bug spray!
Im FURIOUS!
And there isnt any way to contact them
User's recommendation: I will NEVER buy from Birch Lane again
Waynesboro, Virginia
I want my Christmas tree
Has never been deliver promises have been made They also called me a pissed off customer I just want what I ordered They are rude and uncaring
User's recommendation: You may not ever get your order so be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting for a response, I ordered 17 June , I've had the order is on its way email, I've messaged them 3 times and not had a single reply and still NO delivery
1. They could reply to emails.
2. Make more contact if the order really is out.
3. Deliver my item.
Make more contact.
Answer their emails.
Do better.
- No contact
New York, New York
10% not applied to my order.
Mistakenly my new customer 10% savings for signing up to receive email/text was not applied to my order. Birch Lane fixed this issue extremely fast. Thank you BL!
User's recommendation: Of course I would recommend to other future customers.
Centerville, Massachusetts
Customer service lies and say they will change shipping address
- - They promised to change the address after I ordered a rug.
- - I got an email that the address can't be changed and a $60 return label would be sent.
Called right after I ordered a rug. Said they will change the address no problem.
Then get an email that they can't and they will send me a return label and charge me $60 for return.
Eventhough they told me they wld change the address. THEY DO NOT WORK WITH THE Customer and have no customer service.
User's recommendation: Don't buy from this store -- you will regret it
Wish you had samples of rugs
Wish your company had samples of rugs so my section was made easier. I wantwd To purchase 4 rugs but without knowing what they look like in person I cant take that risk.
Preferred solution: Samples
User's recommendation: Possibly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwaiting 3rd shipment of damaged item
- - Two damaged deliveries within a week; second worse, no pre-check, now awaiting a third, with only text chat and no direct phone support.
2 deliveries within one week of a damaged vanity. The delivery people opened upon delivery and assured us after first damaged one they would not send another unless it was checked first.
That did not happen and the second delivery was damaged worse than first. And to clarify the shipping team did remove the box and took the vanity away immediately. I was later asked why I didnt t take a picture myself and honestly thought Wow- now I have to prove it? I had to follow up with them and was only able to chat via text only of which they would not give me a phone number to speak to someone directly.
At some point companies will realize it only makes customers more upset and dissatisfied.
I had to use the Google search engine to find pissed consumer. That should sum up experience with Birch lane.
Had I not liked the product and had difficulty sourcing I would cancel and never shop again! I am awaiting 3rd delivery but if it is damaged again - shame on me I guess.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe driver was delivering a piece of furniture before the time window we were given. We met him driving away He refused to turn around and make the delivery
Horrible. The rep spoke in very broken English.
He could not arrange for the driver to return. We still have no idea if we will get the cabinet that we paid for.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not purchase furniture that must be delivered
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