Birch Lane

What they sell is not what it is.

I purchased a nice bedside table, the description stated the top is made of solid wood, this was the highlight as I trust solid wood quality long term due to its durability.

However, when I spilled water - it fell apart, the top layer detached and showed that it is not solid wood but particle board. It became obvious that Birchlane doesn't do a check of products or descriptions - because the tabletop was made of cheap particle board that instantly fell apart.

If the description would have said it is particle board, I wouldn't have had paid for this table because the value would be cheaper, or I would expect it to fall apart.

2 deliveries within one week of a damaged vanity. The delivery people opened upon delivery and assured us after first damaged one they would not send another unless it was checked first.

That did not happen and the second delivery was damaged worse than first. And to clarify the shipping team did remove the box and took the vanity away immediately. I was later asked why I didnt t take a picture myself and honestly thought Wow- now I have to prove it? I had to follow up with them and was only able to chat via text only of which they would not give me a phone number to speak to someone directly.

At some point companies will realize it only makes customers more upset and dissatisfied.

I had to use the Google search engine to find pissed consumer. That should sum up experience with Birch lane.

Had I not liked the product and had difficulty sourcing I would cancel and never shop again! I am awaiting 3rd delivery but if it is damaged again - shame on me I guess.

I purchased three Frosted Berry Pre-Lit Swags from Birch Lane on October 21, 2023. When I opened them just after Thanksgiving to hang them, I found that one had a defective battery box.

The batteries would not fit. I called customer service to see about replacing the one, but was told that I was out of the warranty period. I didn't want to return an item, I just wanted an item that worked. Within the past week, a second battery box has become defective.

I am left with three carriage lamps, two defective Birch Lane Frosted Berry Swags and one lowly lonely swag.

I am very disappointed with Birch Lane. Their customer representative was very cordial, but could do nothing for me.

I guess it does not pay to make sure you can get the items you need in time to decorate because it might be too late to return them if there is a problem. Next time, I'll shop local.