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Contact Birch Lane Customer Service

How to Reach a Person at Birch Lane

Verified Contact Information

Toll-Free Number:

  • 1-888-223-2423
Call customer service

Customer Service:

  • 1-212-219-9103
    Purchase Order

Birch Lane Email:

social@birchlane.com

Birch Lane Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Birch Lane Phone Number
1 (888) 223-2423
Average Hold Time
00:01:31
Average Calls duration
3 minutes
Most Popular Birch Lane Email Address
social@birchlane.com
Birch Lane Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (23% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Birch Lane?

Most Popular Number:

(888) 223-2423
Total calls: 1 001 Issues resolved: 72 Last call: May 12, 2026

For general inquiries, the toll-free Birch Lane contact number is 1-888-223-2423. If you want to follow up on orders or learn more about ordering online, call 1-212-219-9103 to talk to someone at the customer care desk. The phone lines and shopping assistance open at 8:00 AM ET, while chats remain closed until 8:00 AM ET. You can seek help with gift cards, free design services, Birch Lane credit cards, Birch Lane financing, and locations through any Birch Lane phone number on the website.

The only Birch Lane email on the website is social@birchlane.com, which you can use for any information. The support team will respond to your emails within 24 hours, so it is advisable to address urgent questions via chat lines and the phone number on the Birch Lane website. Email correspondence is excellent when you want to follow up on orders or have information that needs attaching.

On www.birchlane.com, scroll down to the bottom of the homepage to find Help Center. There are questions and links to answers that clarify your issue. If the FAQ doesn't work, the Contact Us page has three options: An Existing Order, Shopping Assistance, My Account, or Payments, with the first and third requiring email addresses and the second leading to Call Us. All these solutions are available on the Birch Lane website, including information on orders, billing, refunds, exchanges, and subscriptions on the website for self-help.

The Birch Lane headquarters are on 4 Copley Place, Floor 7, Boston, Massachusetts 02116, United States. This address is ideal for solving matters that need in-person meetings with the managing personnel. If you do not need to visit the Birch Lane office or it's too far from your location, chat with the team, call them, or send emails, and you will be assisted accordingly. Some matters that may necessitate a visit to the Birch Lane address include clarity on billings and payments and home services like protection plans, assembly, installation, and more.

A Birch Lane login isn't complicated. You will need to locate the three horizontal lines at the top left corner of the homepage, then click on My Account to access the client portal. You will be prompted to enter your email address if you have an account or register for one if you don't – with the email address and secure password. Birch Lane website will require a mobile number to help you recover and secure your account. The team will send you the code via text to personalize your account.

PissedConsumer Club

Contact Information

Birch Lane Website:

Birch Lane Help Center:

Corporate Office Address:

Birch Lane
4 Copley Place, Floor 7
Boston, Massachusetts 02116
United States

Other Info (opening hours):

Customer Service

Open. Closes 8:00PM EST

More contact details

Fax:

(212) 219-9103

Summary of Birch Lane Customer Service Calls

1.1K TOTAL
CALLS
03:20 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Birch Lane?

Shipping and Delivery Question:

  • “Missing parts”
  • “Did not receive screws with the Basnett”
  • “Current order issue”

Request for Information Question:

  • “Concerns”
  • “Question about a order”
  • “Need help”

Return/ Replace Question:

  • “Return policy question”
  • “Return”
  • “Change delivery, your site isn’t working and change phone number”

Product/ Service Question:

  • “Product question”
  • “Damaged product”
  • “Broken product”

Payments and Charges Question:

  • “Charges”
  • “My dining table was not assembled and I paid to have it assembled”
  • “Need discount”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancel an order”
  • “Cancel order”

Staff Question:

  • “Need full service delivery and charge for the Mary spindabwd we bought that’s going to Aberdeen Heights 63122”
  • “Customer service”
  • “The name of your customer service “pissed” is just plain offending. I was calling about shipping.”

Account Question:

  • “1st time buyer code”
  • “Account issue”
  • “Balance”

Refund Question:

  • “REFUND”
  • “Refund amount”
  • “Refund for canceled item”

Website/ Application Question:

  • “Pending application- verbal verification”
  • “Installation”
  • “Issue with my order. Website can't resolve”

Cards Question:

  • “Trying to pay on my credit card”
  • “Order credit card declined”
  • “Card lost”

Other Question:

  • “Online pricing”
  • “Item info”
  • “Wholesale”

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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